Administrative Director of Quality and Safety
Swedish Medical Center
Joan Ching, M.N., R.N., C.P.H.Q., is the Administrative Director of Quality & Patient Safety at Swedish Medical Center, a five hospital system located in Seattle, Washington. An expert in Lean Management, she has implemented highly successful programs by combining process improvement with design thinking and simulation. Joan has given voice to nursing’s role in quality by presenting at the Institute for Healthcare Improvement’s National Forums and working with the Collaborative Alliance for Nursing Outcomes (CALNOC), the nation's first database and registry for nurse-sensitive outcome measures. She has exerted her influence on policy by serving on national panels for the Centers for Medicare and Medicaid Services' reporting programs and as a former Jonas Policy Scholar with the American Academy of Nursing's Quality Expert Panel.
Joan’s expertise in quality and safety comes from over twenty-five years serving as a staff nurse, clinical nurse specialist, patient safety officer, quality improvement specialist, administrative director and Lean instructor. She has completed certification and fellowship programs in numerous areas such as patient safety, health economics, health services research, and Toyota Production System that included two study missions to Japan during her tenure at Virginia Mason Medical Center, one of the nation’s premier healthcare organizations engaged in Lean.
Joan is particularly passionate about improving the clinical practice environment and giving attention to nursing workflow in today’s turbulent times. Her quality improvement research focuses on medication safety, nursing work complexity, and optimizing sociotechnical systems through Lean Management. She is published in both national and international peer-reviewed journals. She is an affiliate faculty member at University of Washington’s School of Nursing.
Joan earned her B.S.N. from Seattle Pacific University and her M.N. in physiologic nursing from University of Washington where she received the graduate student of the year award for critical care. She will complete her D.N.P. this year at Seattle University.