Director, of Provider Network Performance
Spectrum Health Hospitals
Grand Rapids, MI
Cindy Reistroffer DSc, MBA, BSN, RN, FACHE, NEA-BC is the Director of Provider Network Performance at Priority Health, Michigan’s second largest health plan. Priority Health is the insurance arm of Spectrum Health, an integrated delivery system including 10 regional hospitals, ambulatory care facilities, as well as a large (1,400 providers) multispecialty medical group that serve the western Michigan area.
Since 2013, she’s organized and built accountable care provider partnerships to improve health outcomes while reducing per capita cost. Dr. Reistroffer drives value-based arrangements and new payment methodologies, such as bundles and utilization management partnerships, which result in innovative and accountable care models. She collaborates with providers, operational leaders, and financial partners in hospitals across multiple health systems to drive change through data, contracts and clinical programs in order to lower costs and improve quality.
Prior to her role at Priority Health, Dr. Reistroffer was the Director of Women’s and Infant Services at Spectrum Health’s Butterworth Hospital. She was responsible for the largest single-site birthing center in Michigan (7,400 births/year) as well as the operations for specialty units including OB triage, labor and delivery, OB OR, high risk antepartum, mother/baby and gynecology units. She served as the administrative leader during the hospital merger, of Butterworth and Blodgett Hospitals, Department of OB/GYN. Subsequently, Dr. Reistroffer assumed a dual role as the Director OB/GYN and Women’s Health, Spectrum Health Medical Group where she coordinated strategic service line development and business planning to enhance integration between Spectrum Health’s medical and hospital groups. Dr. Reistroffer served as the Senior Hospital Administrative Leader for The Best Fed Beginnings Learning Collaborative (Baby Friendly USA designation) and as the administrative leader in nursing succession planning. During that time, she served as adjunct faculty at Davenport College teaching leadership, business management and diversity in the work place.
Dr. Reistroffer was a grant recipient and current fellow of the Robert Wood Johnson (RWJ) Executive Nurse Leadership program. She was active in the RWJ alumni and serves as treasurer on the newly developed NurseTRUST board. Additionally, she is a member of Sigma Theta Tau – Kappa Epsilon chapter at Large (STTI) and has published in Nursing Management Journal as well as the American Journal of Managed Care. Dr. Reistroffer earned a Bachelor’s of Science in Nursing from the University of Iowa, College of Nursing and a Masters of Business Administration from Western Michigan University. She completed her Doctor of Science in Executive Healthcare Management from the University of Alabama-Birmingham. Dr. Reistroffer is a fellow at the American College of Healthcare Executives and is also certified as an advance nursing executive through American Nurses Credentialing Center.