Vice President Patient Engagement & Chief Patient Experience Officer
Eastern Maine Healthcare Systems
Amy Cotton is System Vice President Patient Engagement and Chief Patient Experience Officer at Eastern Maine Healthcare Systems (EMHS) in Brewer, Maine. She provides executive leadership in the areas of patient experience and engagement at all touchpoints of care, and is accountable for enterprise-wide implimentation of quality, safety and patient experience strategy in a dyad relationship with the System Chief Quality Officer across the health continuum of care. She practiced for 17 years as a family and gerontological nurse practitioner, establishing the first nurse practitioner led health clinic in the State of Maine in 1999. Ms. Cotton co-chairs an inter-professional team that is transforming care delivery at EMHS to improve patient engagement and patient, as well as family caregiver experience of care. She is highly engaged in the development of care delivery models that offer a strong value proposition to consumers and payers. She is nationally certified as a Family Nurse Practitioner, Patient Experience Professional, Professional in Healthcare Quality, Nurse Executive - Advanced and is a Black Belt in LEAN/Six Sigma. Ms. Cotton is past Chair of the American Academy of Nursing’s Expert Panel on Aging and past president of the National Gerontological Nursing Association. She completed a fellowship at Sigma Theta Tau International (STTI) Honor Society of Nursing’s Geriatric Nursing Leadership Academy in 2008 and was the recipient of the STTI, Honor Society of Nursing Geriatric Nursing Leadership Award in 2009. She is a Fellow of the National Gerontological Nursing Association and American Academy of Nursing. Ms. Cotton has demonstrated a personal commitment to serving others in the community and currently volunteers as an international expert nurse for a non-profit senior health organization in Bangalore, India, traveling to the region to provide nursing education seminars to improve care delivery for older adults. She earned her undergraduate degree in nursing from the University of Maine and master’s degree as a family nurse practitioner from the University of Southern Maine. She is currently a student at Massachusetts General Hospital Institute for Health Professions in the post-masters Doctorate in Nursing Practice, executive track program.