Vice President for Patient Engagement, Chief Patient Experience Officer
Eastern Maine Healthcare Systems
Amy Cotton is the Chief Patient Experience Officer and System Vice President for Patient Engagement at Eastern Maine Healthcare Systems (EMHS) in Brewer, Maine. She provides executive leadership in the areas of patient experience and engagement at all touchpoints of care, enterprise strategy and works in a triad with the Chief Quality Officer and Chief Patient Safety Officer to meld quality, safety and service strategy for excellence in health care delivery. She practiced for 17 years as a dual board certified family and gerontological nurse practitioner. Ms. Cotton co-chairs an inter-professional team that is transforming care delivery at EMHS to improve patient engagement and patient, as well as family caregiver, experience of care. She is highly engaged in the development of care delivery models that offer a strong value proposition to consumers and payers. She is nationally certified as a Patient Experience Professional. Ms. Cotton’s current national volunteer leadership roles include Lead Chair of the American Academy of Nursing’s Expert Panel on Aging. She is past president of the National Gerontological Nursing Association and completed a fellowship at Sigma Theta Tau International (STTI) Honor Society of Nursing’s inaugural Geriatric Nursing Leadership Academy (GNLA) in 2008. Ms. Cotton was honored to be the recipient of the first STTI, Honor Society of Nursing Geriatric Nursing Leadership Award in 2009. She is a Fellow of the National Gerontological Nursing Association and American Academy of Nursing. Ms. Cotton has demonstrated a personal commitment to serving others in the community and currently volunteers as an international expert nurse for a non-profit senior health organization in Bangalore, India, traveling to the region to provide nursing education seminars to improve care delivery for older adults. She earned her undergraduate degree in nursing from the University of Maine and master’s degree as an advanced practice nurse in family/community health care from the University of Southern Maine. She is currently pursuing a Doctorate in Nursing Practice for Executive Nurse Leaders.