VP Patient Engagement, Chief Experience Officer
Eastern Maine Healthcare Systems
Amy Cotton is the Chief Experience Officer and Vice President for Patient Engagement at Eastern Maine Healthcare Systems (EMHS) in Brewer, Maine. She provides executive leadership in the areas of patient experience at all touchpoints of care, development and evaluation of enterprise wide patient engagement strategies and works closely with the Chief Quality Officer to meld quality and service for excellence in health care delivery. She is also a board certified family and gerontological nurse practitioner. Ms. Cotton co-chairs an inter-professional team that is transforming care delivery at EMHS to improve patient engagement and patient, as well as family caregiver, experience of care. She is highly engaged in the development of care delivery models that offer a strong value proposition to consumers and payers. Ms. Cotton’s current national volunteer leadership roles include Co-Chair of the American Academy of Nursing’s Aging Expert Panel. She is past president of the National Gerontological Nursing Association and completed a fellowship at Sigma Theta Tau International (STTI) Honor Society of Nursing’s inaugural Geriatric Nursing Leadership Academy (GNLA) in 2008. Ms. Cotton was honored to be the recipient of the first STTI, Honor Society of Nursing Geriatric Nursing Leadership Award in 2009. She is a Fellow of the National Gerontological Nursing Association and American Academy of Nursing. Ms. Cotton has demonstrated a personal commitment to serving others in the community and currently volunteers as an international expert nurse for a non-profit senior health organization in Bangalore, India, traveling to the region to provide nursing education seminars to improve care delivery for older adults. She earned her undergraduate degree in nursing from the University of Maine and master’s degree as an advanced practice nurse in family/community health care from the University of Southern Maine.